ServiceNow IT service delivery and automation

servicenow partner elite

CDI is an Elite-Level ServiceNow partner with over 20 years of IT support and services experience. Our complete and integrated service operation includes ITSM, ITOM, ITBM, SecOps, CSM, GRC and experienced ServiceNow professionals with extensive hands-on product usage in the design and delivery of ServiceNow across many industry markets.


We provide flexible Professional and Managed Services that help architect, customize and implement a solution tailored to your IT infrastructure. Our engineers offer independent and objective technical expertise for data center, in conjunction with ServiceNow disciplines, that unravel and solve real-world customer business challenges.

CDI for ServiceNow

  • Team consists of ServiceNow, cloud, infrastructure and application experts who understand IT and business operations, and how to integrate ServiceNow to digitize business workflows
  • Ability to provide creative Professional Services offerings around delivery of architecting, implementation, day two support, etc.
  • Local W2 engineers with years of experience
  • Multi-million-dollar Hybrid Cloud Solutions Center investment with ServiceNow integrates into all major vendors
ServiceNow Elite Partner

In addition to Elite partner status, CDI has also attained Product Line Achievements (PLA) across all four workflows in the ServiceNow partner program, including:

  • IT workflows (ITSM, ITBM)
  • Employee workflows (HR)
  • Customer workflows (CSM)
  • Now Platform (App Engine)

PLAs are based on achieving the required number of successful implementations across a specific product line, maintaining a high CSAT rating, and demonstrating a measurable depth of experience within the Now Platform.

ServiceNow Solutions

This offering provides an easy, low-cost entry point into ServiceNow with extreme flexibility:

  • Faster deployment
  • Enterprise functionality and reporting
  • CDI handles the complete support and management of your customized instance, eliminating the need to patch or upgrade the environment
  • Leverage CDI’s expertise from managing multiple customer environments
  • ServiceNow Enterprise Edition capabilities without the minimum contract value commitment
  • Ability to migrate to a standalone enterprise instance
  • Full built-in data backup and instance redundancy to minimize outages
  • Dedicated resources that support the environment exclusively
  • ServiceNow Instance integrates with other CDI managed services offerings
CDI Managed ServiceNow
CDI works as your experienced team to eliminate the need for dedicated admin resources:

  • Faster deployment
  • Leverage CDI expertise for ITSM, ITOM and ITBM
  • Lower entry price to start
  • Full data back up and instance redundancy to minimize outages
  • Dedicated resources that support the environment exclusively
  • Around-the-clock support from CDI’s ServiceNow technical experts
  • One monthly fee with ability to have constant access to ServiceNow resources
  • Efficiency gains by reducing the amount of internal staff dedicated to supporting and maintaining ServiceNow environments

Three offerings, CORE, ADVANCED AND NEXTGEN, ensure your instance is online, up-to-date with the latest features and security patches, and in alignment with ServiceNow technical best practices through an all-inclusive suite of support services.

  • Availability monitoring
  • Platform upgrades
  • Security patches
  • Health checks
  • Availability monitoring
  • Platform upgrades
  • Security patches
  • Health checks
  • Virtual administration services
  • Technical support
  • Availability monitoring
  • Platform upgrades
  • Security patches
  • Health checks
  • Virtual administration services
  • Technical support
  • Service Delivery Manager
  • Project Manager
  • Architect
  • Business Analyst
  • Administrator
  • Developer

CDI SOS (Save Our ServiceNow!)

Does your service portal suck? Did your integrator totally wreck your ServiceNow deployment?

We get it. We’ve worked with hundreds of enterprises just like yours who needed a CDI SOS to rescue their ServiceNow implementation.

We’ll analyze your environment, identify the problems and errors, and provide a roadmap and recommendations on how to remediate. Based on CDI and ServiceNow industry standards and best practices, we’ll take action to correct the mistakes before they have any further impact on your business.


Ticket Deflection

Each year IT service desks are dealing with an increased number of interactions, but provided with fewer resources and reduced budgets. This makes it difficult for organizations to keep pace with the various requirements of the modern digital business.

Ticket deflection is a major buzzword these days, but for good reason! It can help end-users solve their own issues before having to contact a support agent, giving them a quicker resolution and reduce calls into the service desk. But customer self-service is not a one-size-fits-all solution.

CDI’s Ticket Deflection Service helps enterprises reduce costs, maximize the return on investment of operating service desks, and improves end user experience by deflecting an organizations top tickets, through the use of new process, automation and optimization of the ServiceNow platform.