Unveiling MITO Magic: CDI’s Symphony of Efficiency in Monitoring & Management Services
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Embark on a transformative journey with CDI’s Monitoring & Management services as we unveil the intricate dance of technology and expertise, ensuring your business sails smoothly through the unpredictability of IT challenges.
In the fast-paced realm of modern business, maintaining peak performance is non-negotiable. CDI’s MITO team stands as the guardian of your infrastructure, with vigilant eyes on monitoring tools 24/7/365. Our ally, LogicMonitor, scans your environment, ensuring optimal performance. When an interruption surfaces, LogicMonitor alerts, setting the stage for CDI’s industry-leading process.
Enter CDI’s AIOps machine, powered by Big Panda—masters of advanced algorithms. They filter out the noise, pinpointing critical issues for our Tech Ops team. ServiceNow takes the reins, compiling incident data into a comprehensive view. CDI’s experts receive the baton, confirming and resolving the issue with unparalleled expertise.
But our commitment doesn’t end there. CDI rigorously tests solutions, guaranteeing optimal performance. A re-run of monitoring via ServiceNow’s APIs ensures the problem’s eradication. The baton returns to LogicMonitor, re-initiating monitoring, awaiting the all-clear signal.
The symphony of efficiency orchestrated by CDI ensures a seamless process. As LogicMonitor signals the coast is clear, enriched data flows to ServiceNow, closing incident and change records. Thanks to ServiceNow’s connector, Big Panda stays updated, ensuring transparency and alignment throughout the remediation process.
CDI’s Monitoring and Management services fuse cutting-edge technology, AI-powered analytics, and a top-notch Tech Ops Team into a partnership for uninterrupted success. It’s not just downtime protection; it’s a journey ensuring your business runs without a hitch. Choose MITO at CDI—your shield against downtime, your partner in uninterrupted success. Welcome to the future of IT resilience.
Video Transcript
In today’s fast-paced business landscape, maintaining peak performance is crucial for a healthy environment. But what happens when the unexpected strikes?
Enter CDI’s Monitoring & Management services to ensure your infrastructure is operating at peak performance, while minimizing the likelihood that an event will interrupt your business.
CDI’s MITO team’s eyes are on the monitoring tools 24/7/365. Allow us to remind you of the ecosystem that supports us.
CDI leverages LogicMonitor as our vigilant guardian, constantly scanning your environment to make sure everything is performing at its best.
Should any interruption/flag arise, LogicMonitor springs into action, sending out an alert that pinpoints the issue. This is the beginning of our industry-leading process at work.
When an alert is triggered by LogicMonitor, CDI’s AIOps machine, powered by Big Panda comes into play. Their specialty involves leveraging advanced algorithms to identify potential disruptions, filtering out the white noise, allowing our team to correlate the alerts down to the critical and actionable items and tasks.
Next step in our meticulous process – enter Service Now. Once the ticket gets on their radar, their solution compiles and centralizes the incident data into a comprehensive view.
And here’s where CDI’s expertise takes the spotlight. Our Tech Ops team receives the incident via our Ticketing system – the heart of incident and change management.
This information is then handed over to CDI’s team of experts, who kick into gear to confirm the issue is resolved. Their unparalleled expertise ensures your systems are back on track.
But we don’t stop there. CDI rigorously tests the solution through a series of checkpoints, guaranteeing optimal performance throughout all your organization’s IT systems – because this is the CDI way.
Once the issue is resolved, CDI triggers a re-run of monitoring through ServiceNow’s APIs, ensuring that the problem is completely eradicated.
From there, the baton is passed back to our monitor platform powered by LogicMonitor, which autonomously re-initiates monitoring, eagerly waiting for the all-clear signal.
When LogicMonitor finally signals that the coast is clear, this enriched data seamlessly flows to ServiceNow, closing the incident and change records. It’s a symphony of efficiency, orchestrated by CDI.
And thanks to ServiceNow’s connector, BigPanda stays updated, ensuring transparency and alignment throughout the entire remediation process – our way of ensuring you have a complete understanding of the incident.
CDI’s Monitoring and Management services bring together cutting-edge monitoring technology, AI-powered analytics, and a top-notch Tech Ops Team – all working in harmony to remediate issues and prevent major outages. It’s not just downtime protection; it’s a partnership in uninterrupted success.
Because with MITO at CDI, it’s not just about technology; it’s about making sure your business runs without a hitch.
Choose MITO at CDI – your shield against downtime, your partner in uninterrupted success.