Next Gen 365

Are you keeping up with the consistent Microsoft 365 updates and changes? Are you sure you are taking advantage of the entitlements your licensing provides? Are you adopting at a pace that meets the needs of the organization?

At CDI, we’ve earned a reputation as trailblazers in technology by providing businesses of all sizes with the most innovative hybrid IT solutions. Our Microsoft Next Gen 365 offering takes it up a notch, utilizing cutting-edge strategies that exceed expectations, and fuel continuous development, optimization, and adoption.

Introducing CDI’s Next Gen 365, helping businesses around the world get the most out of their Microsoft 365 investment through fully customized services built to their needs.


  • Comprehensive: We combine experts across CDI’s Subject Matter Expert Architects, Managed IT Operations, and Professional Services for an end-to-end Microsoft experience
  • Expertise: Leverage our expanded Microsoft knowledge to drive exponential revenue growth and meet market demands
  • Continuous Growth: We routinely enhance the Next Gen 365 offering with best-of-breed integrations
  • Strategic Partners: CDI is an elite Microsoft Partner with 5 advanced designations (and growing!), guaranteeing your 365 platform is being managed by a team ahead of the curve
  • Tailored Approach: Built with you in mind – the entire Next Gen approach is built around your business and your needs
  • Future-Focused: Experience the exceptional value of a solution designed to help your business thrive in a competitive landscape
SERVICES lightbulbCSP ONLY badgeCSP LIMITED crownADVANCED crownM365aaS crownNext Gen 365
Microsoft 365 Licensing (CSP) blue-check blue-check blue-check blue-check blue-check
CDI Basic Support (Business Hours) blue-check blue-check blue-check blue-check
Microsoft Premier Support Pay Per Case Pay Per Case 5 Cases 10 Cases Unlimited
Enterprise Monitoring Platform blue-check blue-check blue-check
Platform Health Checks and Quarterly Secure Score Review blue-check blue-check blue-check
Minor Enhancements (4 hours or less deployment) blue-check blue-check
24×7 Service Desk Support blue-check blue-check
Strategic Platform Roadmap and Planning blue-check
Major Enhancements (8+ hour deployments) blue-check
Platform Roadmap Execution blue-check
Advanced Monitoring
  • CDI’s Custom monitoring portal provides full insight into organizational use, activity, adoption, health, etc.
  • Provides immediate actionable insight for Technical and Executive teams
  • Office 365 administrators perform monthly health checks and best practice reviews of the environment.
  • Office 365 administrators gather secure score reports, verify accuracy and present them for detailed insight into organizational security
  • CDI resources maintain and update the Enterprise reporting portal on a regular basis
365 as a Service (365aaS)

Administrative 24×7 Service Desk

  • Responds to Alerts, Emails, and Outages
  • Performs regular health and best practice reviews

Advance Technical Support

  • Service Subject Matter Experts and advisory services
  • Continual tenant enhancement that takes advantage of the newest Microsoft 365 capabilities
  • Minor enhancements only
  • Changes or additions to services with minor impact on services, and tenant use
Next Gen 365

All of the above, plus…

  • Custom-built roadmaps for success based on your business, your KPIs, and your exact specifications
    • Monthly Roadmap Reviews
    • Quarterly Business Reviews
  • All major enhancements are integrated into your solution, without you even needing to ask
  • Fully dedicated project team at your service: Project Manager, Architect, Business Analyst, and Engineering