Computer Design & Integration LLC (CDI LLC) Named ServiceNow Elite Partner
Elite partnership status reflects firm’s commitment to ServiceNow training, product expertise and superior customer satisfaction
New York – August 29, 2019 – Computer Design & Integration LLC (CDI LLC) announced today that it has been named a ServiceNow Elite partner. An Elite partner typically specializes in five or more ServiceNow products across the IT, Employee Experience and Customer Service workflows and has established operations in multiple geographies.
Elite status is the highest-level available to ServiceNow partners and has the strictest requirements for membership. Currently, there are only 36 Elite partners in the Americas and only four percent of total ServiceNow partners globally.
In order to attain Elite status, CDI had to meet or exceed many requirements demonstrating product and solution development, go-to-market maturity, growth metrics, and proven experience driving customer success by maintaining a minimum Customer Satisfaction Score (CSAT). CDI has exceeded the number of required customer success stories and maintains an average CSAT score of 9.0. CDI is also one of only six partners to have the ITOM Product Line Achievement and its program modules include technology, services and sales.
“We are making continued investments in our ServiceNow expertise to help our customers accelerate digital transformation initiatives and achieve strong business outcomes,” said Vincent Collado, Executive Vice President, Digital Transformation Strategy, CDI. “We look forward to demonstrating the power of the Now Platform, as we provide our customers with deep service management capabilities, an exceptional employee experience, and the ability to transform old, manual ways of working into modern digital workflows.”
The recently transformed ServiceNow Partner Program, unveiled at Knowledge 2019, underscores ServiceNow’s commitment to developing a world-class partner ecosystem and enabling digital transformations that make work, work better for people. The new partner segmentations now include Registered, Specialist, Premier, and Elite, as the former Bronze, Silver, and Gold statuses are discontinued.
CDI provides a full range of ServiceNow solutions including IT service management (ITSM), IT operations management (ITOM), IT business management (ITBM), security operations (SecOps), customer service management (CSM), Governance Risk and Compliance (GRC), ServiceNow-as-a-Service, CDI Managed ServiceNow, and its proprietary Hybrid Cloud Automation Framework (HCAF) and Zero Touch Operations (ZTO). CDI leadership have participated as featured guest speakers at the Knowledge Conference and have hosted regional ServiceNow User Groups (SNUG).
About Computer Design & Integration LLC (CDI LLC):
CDI LLC was founded in 1995, with corporate headquarters in New York City, as well as office locations in Teterboro, N.J., Philadelphia, Charlotte and Atlanta. The firm has been recognized as one of the nation’s top 500 IT solution providers offering clients and businesses of all sizes the most up-to-date hybrid IT technology solutions that solve today’s most complex business challenges. CDI LLC continually focuses on achieving client satisfaction by developing and implementing comprehensive and innovative technology solutions that enhance day-to-day business workflow processes. As one of the largest solution providers, CDI LLC combines the required experience, exceptional talent, quality assurance and stability that its clients strive to achieve.