CDI Managed ServiceNow

ServiceNow management and maintenance

Managing and maintaining ServiceNow with internal resources is often a large investment that requires evolving expertise and focus.

ServiceNow Ninjas

CDI Managed ServiceNow works as your experienced team to eliminate the need for dedicated admin resources:

  • Faster deployment
  • Leverage CDI expertise for ITSM, ITOM and ITBM
  • Lower entry price to start
  • Full data back up and instance redundancy to minimize outages
  • Dedicated resources that support the environment exclusively
  • Around-the-clock support from CDI’s ServiceNow technical experts
  • One monthly fee with ability to have constant access to ServiceNow resources
  • Efficiency gains by reducing the amount of internal staff dedicated to supporting and maintaining ServiceNow environments
SERVICES OFFERED lightbulbCORE badgeADVANCED crownNEXTGEN
Platform Version Upgrades blue-check light-blue-check green-check
Platform Quarterly Security Patches blue-check light-blue-check green-check
Quarterly Platform Reviews (preventative maintenance) blue-check light-blue-check green-check
Virtual Administration Services light-blue-check green-check
7×24 Service Desk Access for Support Including ServiceNow Escalation light-blue-check green-check
ServiceNow Role: Product Owner (SDM) green-check
ServiceNow Role: Project Manager green-check
ServiceNow Role: Architect green-check
ServiceNow Role: Business Analyst green-check
ServiceNow Role: Developer green-check
ServiceNow Role: Administrator / Reporter green-check
ServiceNow Role: CMDB Health and Wellness green-check

Three offerings, CORE, ADVANCED AND NEXTGEN, provide a customized solution tailored to your IT infrastructure.

CORE

Ensures your instance is online, up-to-date with the latest features and security patches, and in alignment with ServiceNow technical best practices. The offering is designed to provide ServiceNow customers with a packaged solution that eliminates the burden of platform upgrades and maintenance.

  • Availability monitoring
  • Platform upgrades
  • Security patches
  • Health checks
ADVANCED

Helps your company achieve success using ServiceNow. The offering is designed to provide ServiceNow customers with resources available for virtual administration and technical support services. Our team of virtual administrators will assist with moves, adds, and changes to system and workflow configurations and provide technical support for any issues.

  • Availability monitoring
  • Platform upgrades
  • Security patches
  • Health checks
  • Virtual administration services
  • Technical support
NEXTGEN

NextGen is an outcome based managed service that drives continuous improvement, consumption, and evolution of your ServiceNow deployment. It allows your employees to focus on other key activities that drive business value, while also increasing the strategic value of ServiceNow to the organization.

  • Availability monitoring
  • Platform upgrades
  • Security patches
  • Health checks
  • Virtual administration services
  • Technical support
  • Service Delivery Manager
  • Project Manager
  • Architect
  • Business Analyst
  • Administrator
  • Developer

Benefits:

  • Ensure that ServiceNow becomes a true enterprise software platform ingrained in the way your company operates
  • Provide the benefits of an in-house team at a fraction of the cost of hiring internal
  • Access to a complete range of ServiceNow roles, expertise and skillsets
  • Eliminate the friction of project stops, starts, and change orders
  • Improve end-user satisfaction

Engagement Model:

  • Client defines their long-term vision
  • Dedicated CDI team helps shape requirements
  • Team prioritizes requirements into a roadmap
  • Dedicated CDI team drives the execution of roadmap
  • CDI maintains continuous backlog
  • Client measures CDI on outcomes over time

Connect with us

To learn more, call us at 877.216.0133, email us at contactus@cdillc.com or fill out the following information.

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