WHAT IS BIGPANDA?

BigPanda offers an AI-powered operations platform designed to enhance IT and DevOps teams’ efficiency in managing incidents. It automates alert aggregation, noise reduction, and alert correlation, thereby streamlining the incident resolution process. By integrating with various monitoring and IT management tools, BigPanda provides contextual insights to quickly identify root causes, reducing downtime and operational costs while improving IT environment reliability.

THE SOLUTION

BUSINESS CHALLENGES
  • Complexities in infrastructure
  • Hybrid cloud environments exacerbating issues
  • Events generated for NOCs
  • MTTR and Root Cause Analysis times are lengthening
THE PRODUCT BENEFITS
  • Seamless integration to 3rd parties for both ingestion of events, logs and incident, and ticket creation
  • Integrates with ServiceNow
  • Maintainability of the platform is low (Typically ~25% of an FTE)
  • Easy adoption through BigPanda’s starter pack option

CDI, AN AHEAD COMPANY TESTIMONIAL

CDI, an AHEAD Company used BigPanda internally to run our managed IT operations business. On Day 1 of using BigPanda, CDI, an AHEAD Company recognized a 51% ticket reduction. By Day 90 of using BigPanda, CDI, an AHEAD Company recognized a 72% ticket reduction, establishing itself as a market leader in AIOps. BigPanda integrates seamlessly into our portfolio of technologies that are frequently used together, such as LogicMonitor, ServiceNow, Nagios, AppDynamics, etc.

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