Technology Solutions

IT Operations Management
Stop Outages Before They Start with ServiceWatch Suite

servicenow-logo

Enhance Visibility, Prevent Service Outages, and Maximize Operational Agility

Imagine a world without outages. The hours saved and headaches avoided. The high-value new business services you could roll out and, better yet, keep running smoothly. But how do you bring order to chaos, much less deliver improved service, when most of your time is spend putting out fires?

Maturing your service operations takes vision and planning. It’s a multi‑stage process that involves: 

PHASE 1
ENHANCING
VISIBILITY

with a single system of record for your business services and IT infrastructure.

PHASE 2
INCREASING
SERVICE AVAILABILITY

by managing end‑to‑end services, rather than technology silos.

PHASE 3
MAXIMIZING
OPERATIONAL AGILITY

by accelerating and automating remediation, improving governance and enhancing self‑service.

Introducing ServiceWatch Suite

ServiceWatch Suite is with you every step of the way. Our complete and integrated service operations solution builds seamlessly on your existing ServiceNow ITSM investment – including CMDB, Incident and Problem Management, Change Management and Service Catalog.

manage

Make your CMDB service-aware
by automating discovery of your business services and IT infrastructure – and how they are related

visibility

Easily detect and diagnose service issues
by capturing and correlating service and infrastructure events across multiple IT systems and monitoring tools

improve

Restore services more quickly
Restore services more quickly

automate

Reduce the risk of planned changes
by seeing their potential impact on your business services

strategic

Enhance self-service
by automatically provisioning and configuring requested services – including provisioning and cost management of public and private cloud services

optimize

Strengthen governance
with repeatable, controlled, and auditable service operations processes

Which Solution is Right for You?

ServiceWatch solutions are designed to fit your needs. In addition to our full ServiceWatch Suite, we also offer a package for each phase of your service operations maturity level:

SERVICEWATCH MAPPING

Our entry‑level service‑visibility solution includes both business service and infrastructure discovery, giving you a unified, connected view of your entire IT network and the services it supports.

SERVICEWATCH INSIGHT

Our service‑availability solution includes event management, business service discovery and infrastructure discovery.

SERVICEWATCH SUITE

ServiceWatch Suite is a complete and integrated service operations solution that builds seamlessly on your existing ServiceNow ITSM investment.

SERVICE OPERATIONS MATURITY MODEL

service-operations