Program Delivery Manager

Currently we are in need of a Program Delivery Manager to join our team!

Computer Design & Integration Southeast (CDI Southeast) provides data center infrastructure design, integration and support for businesses’ evolving needs while simplifying complex information technologies. The company offers advanced technology strategies with a particular focus on highly available data center solutions.

The Program Delivery Manager (PDM) is responsible for the day to day operations of the Professional Service Group, with a focus on developing and managing PMO dashboards, ensuring the validity of PSG billing, inspecting delivery artifacts, resource scheduling and ensuring the proper close out / billing of PSG services.

Project Responsibilities

  • Receive proper documentation for sold PSG Services (SOW, Work Order)
    • Documentation received from CDI Operations Manager
    • Ensure documentation meets all requirements for PSG to move the project forward
  • Develop Connectwise ticket for project tracking
    • Work with PMO to assign project manager
    • Work with PSG to assign resources
  • Put project on PMO project dashboard for PMs to update on weekly basis
  • Produce weekly Gate Report
    • Work with PMs for any projects on Gate Report
      • Estimated time to complete
      • If estimate time to complete exceeds work scope – Develop remediation plan
    • Work with PSG leadership to identify staffing needs for closed business and pipeline opportunities

Project Delivery

  • Daily review of work logs produced by engineers for QA purposes.
  • Working with Practice Leads on developing standard implementation documentation for each product.
  • Project Close Out Review
    • Standard documents created
    • QA of installation artifacts
    • Customer Satisfaction review
  • Working with Practice Leads in developing standard SOW documents for each product

PSG Billing

  • Weekly Billing
    • Identify clients with weekly billing opportunities (T&M), reconcile weekly billing and provide to CDI Ops Manager
    • Review project board for Project Close and Milestone Close Opportunities
    • Ensure all MCFs and PCFs are completed by PMs, delivered to clients, signed and invoiced on a timely basis.
  • Provide weekly reporting on Professional Services pipeline opportunities
  • Working with Practice Leads, developing rate cards for services that are in line with current staffing costs.

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