Successful Information Technology organizations recognize the need to run their service delivery organization as a business within their company. Today, IT service level quality and price points are increasingly under scrutiny as companies continue to explore opportunities to "do more with less."

CDI Contract Management service offering has been successful in assisting companies meet the challenge associated with innovative, cost effective technology service delivery.

Meeting daily service level and project deadlines leaves little time to focus on cost saving opportunities hidden in IT systems and infrastructures. Organizations need to consider long term technology lifecycle cost as part of their daily routine. Examples of this include:

	Recurring hardware and software maintenance costs and gradual annual increases
	Aggregation of support contracts, multi year discounts increasing buying power
	Platforms, software and assets no longer in use
	IT staff cost overhead to track and manage vendor, contracts, etc.
	Vendor support contract levels and actual support levels required by the business
	Budgeting, planning and associating infrastructure value/cost to the business
	Unplanned upgrade costs, platform obsolesce, consolidation, new versus old
	FTE to platform support ratios (full time equivalents “FTE” needed for support)
	Specialty skills, short term objectives, retained services to focus on getting it done

The above items are necessary, but consume bandwidth detracting from IT innovation and support. CDI designed Contract Management services to address this challenge. Our consultative approach draws on over 20 years of experience in building, supporting and managing complex enterprise-computing environments. We have successfully helped our clients achieve infrastructure cost savings of over 20% without compromising and in many cases increasing service levels.

Contact your CDI account manager to learn more about Managed Support services today.
Receive a demo of “ConTrax" CDI’s infrastructure support contract and asset tracking solution.

Get a pdf version of this document
Download 45K
You will need Adobe Acrobat version 4.0 or above to view and print this document Get Acrobat