Managed Services

END-USER REMOTE HELPDESK SUPPORT
FILL TECHNICAL SUPPORT GAPS, EXTEND COVERAGE HOURS

The fast-changing technology support needs of today’s increasingly mobile enterprise workforce are straining corporate helpdesks. The CDI Managed Services portfolio can ease the pressure and speed incident resolutions with flexible technical support services for enterprise end users.

CDI’s U.S.-based helpdesk support team works with client organizations to coordinate resolution of incidents that require multiple inputs from application or hardware vendors, masking the process from the end user. This team can aid with remote analytics, deploy software patches and handle remediation of issues in the background while end users continue to work. CDI’s helpdesk services provide comprehensive support for both Wintel and Apple environments.

Contact CDI

Call 800.234.5531


AICPA Service Organizations SOC2 Certification
Compliance Assured

SOC 2 certified CDI Managed Services’ operates at the highest level of standards in data security and availability.


Managed Services Features

  • Deep monitoring of a large breadth of network attached devices
  • Around-the-clock remote remediation and escalation
  • Powerful alerting engine
  • Multiple shift awareness
  • Powerful dashboard views and reporting
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