End User Remote Helpdesk Support
Fill Technical Support Gaps, Extend Coverage Hours
The fast-changing technology support needs of today’s increasingly mobile enterprise workforce are straining corporate helpdesks. The CDI Managed Services portfolio can ease the pressure and speed incident resolutions with flexible technical support services for enterprise end users.
CDI End User Remote Helpdesk Support services use a combination of remote management tools and centralized helpdesk capabilities to:
- Resolve application, hardware, operating system and connectivity issues
- Offer email support
- Provide password resets
- Extend an organization’s existing help desk for 24x7 coverage
CDI’s U.S.-based helpdesk support team works with client organizations to coordinate resolution of incidents that require multiple inputs from application or hardware vendors, masking the process from the end user. Combined with our other managed services, the CDI Helpdesk Support team can be proactive. The team can aid with remote analytics, deploy software patches and handle remediation of issues in the background while end users continue to work. CDI’s helpdesk services provide comprehensive support for the “Wintel” and Apple Macintosh environments.
Why CDI Helpdesk Support?
CDI End User Remote Helpdesk Support offerings supplement an organization’s existing technical support coverage, picking up beyond traditional business hours or when new application rollouts or technology upgrades heighten the need for end user technical support. The services come in a variety of flexible options designed to meet an organization’s specific needs, including fixed-fee, per-user, per-seat or per-incident pricing.
CDI Managed Services can increase operational efficiencies and reduce operational costs by up to 30 percent. The portfolio covers the entire technology management lifecycle—from assessment to design to deployment to documentation to ongoing support. The CDI Managed Services team has been ranked among the world’s most progressive Managed Service Providers (MSPs). The company manages 1000’s of devices and end users.