Cisco IP Telephony

Every organization is looking to reduce operational costs, increase productivity and give the business greater flexibility through the application of technology. What if you could achieve all those benefits and improve customer service and satisfaction at the same time?

CDI’s Cisco-powered IP Telephony solution helps your company create a more effective work environment by expediting interaction and collaboration between your employees, partners and customers.

By running voice over your corporate data networks, using standard IP protocols, we can help you shrink long-distance charges and provide the infrastructure for a truly converged network.

Cisco IP Telephony Service

As part of our Enterprise Management service offerings, CDI’s IP Telephony service – as well as Voice-over IP (VoIP) technology– can help your company achieve the benefits of consolidation that a single converged network offers. Like server and storage consolidation, a Cisco-enabled IP telephony servers installed by CDI, in one headquarter location, can replace separate phone systems and local access lines in many enterprise locations – controlling and switching all employees’ phones through the WAN.

Our trained consultants begin by performing a thorough assessment of your network and telephony infrastructure to understand the level of productive coexistence that’s needed between voice, data, and even video – and to ensure that there will be sufficient bandwidth for all (QOS Assessment).

CDI then installs and configures Cisco’s CallManager IP telephony platform at whatever scale, Fault Tolerance, and Redundancy is appropriate for your enterprise, allowing you to grow the system to meet future communications needs and – most importantly – preserving your investment in the installed system as you grow.

We set up your road warriors with soft or hard IP phones so that they can receive calls through CallManager from any broadband internet connection – anywhere, anytime – at their traditional phone and extension numbers. Not only can they receive their calls, they can retrieve voice mails via email, listen to email from any phone and receive or forward faxes to a local fax machine. The result: the highest level of availability, productivity, and quality of service to your customers and flexibility for your employees.

After testing and troubleshooting, CDI will perform a complete knowledge transfer and training to ensure your staff knows how to manage the system as well as support your employees. If desired CDI can provide 24x7 monitoring and support of your IP Telephony solution.

Helping Make Dollars and Sense of Convergence

CDI can help make sense out of the alphabet soup of IP telephony. We take all of the mystery and complication out converging your voice and data networks, while providing your company with the unprecedented benefits that IP Telephony offers in the way of operational efficiency, productivity and tremendous cost savings.

By implementing an IP Telephony solution you will be enabling your enterprise, medium, or small business to take advantage of the rapidly emerging Telephony integration applications previously only available to high end call centers. The XML capabilities of the Cisco IP Phones open up a world of possibilities for integration to data systems. In addition to the power of the XML interfaces you can add wireless roaming to your IP telephony solution through an 802.11b wireless network, allowing your employees to be anywhere in the building and still receive calls as clearly as if they were at their desk.

CDI is an IT infrastructure services company that lends knowledge, experience and credibility to helping companies facilitate communications and collaboration between employees, partners and customers around the world.

 

Go to top

Download printable version