Maintain Control
Today, IT service level quality and price points are increasingly under scrutiny as companies continue to explore opportunities to “do more with less.” IT organizations need to control the cost of contract maintenance for their Sun infrastructure, reduce the amount of time spent validating contract charges, increases, and charge backs, all while planning for the upcoming years budget. The management of complex vendor contracts takes valuable time away from key functions of the department.

SunSpectrum Support can help you achieve optimal performance in day-to-day operations with proactive services as well as quickly respond to new business challenges, opportunities and emerging technologies. SunSpectrum support provides four primary levels of service that can be modified through optional service enhancements. From the system self-maintenance services of SunSpectrum Bronze support to the mission-critical services of SunSpectrum Platinum support, you can expect the best – support that helps you control costs, improve system availability and run your operations with confidence.

All levels can provide comprehensive coverage for Sun Hardware, the Solaris Operating Environment and qualifying bundled and embedded software. Levels of support include:
	SunSpectrum Platinum – Designed to support around-the-clock, mission critical computing environments, SunSpectrum Platinum support is Sun’s comprehensive, high-availability system support solution
	SunSpectrum Gold – Going beyond basic support, SunSpectrum Gold provides extended coverage hours and interoperability assistance to help you successfully manage key business systems.
	SunSpectrum Silver – Delivering basic Sun system support, SunSpectrum Silver gives you telephone support, 24/7 access to SunSolve Online Knowledge Database, on-site hardware service and more.
	SunSpectrum Bronze – Designed to support companies that use in-house personnel to perform hardware service, SunSpectrum Bronze support provides technical support, self-help tools, and Sun-authorized replacement parts.

Reliable & Intelligent Contract Management
Accelerate your success by improving productivity and increased operational efficiency while extending the life of your assets with CDI’s ConTrax and SunSpectrum services.

ConTrax, CDI’s contract management solution, helps professionals gain control over their SunSpectrum contracts using one point of reference, a central repository of information specific to your companies Sun environment. Once a customer chooses ConTrax™, the CDI team begins by analyzing your contractual environment, recommend level changes where necessary, consolidating when possible, make recommendations to replace old with new where it makes sense and make sure that customers are receiving the appropriate discounts according to each agreement. ConTrax is a complimentary service provided to customers who execute their contract renewals through CDI.

Protect your investment with reliable day-to-day support & prompt resolution to critical issues. CDI has been successful in assisting customers to meet the challenge associated with innovative, cost-effective technology service delivery, CDI's consultative approach draws on over 20 years of experience in building, supporting and managing complex enterprise computing environments.

Today, IT service level quality and price points are increasing under scrutiny as companies continue to explore opportunities to “do more with less.”

Together, ConTrax and SMARTnet are designed to enable you to extend and enhance the operation lifetime of your Cisco Networking devices. Enable your firm to improve productivity and increase operational efficiency by complimenting in-house resources with world-class networking expertise. Cisco SMARTnet can maximize availability and minimize risks for systems running mission-critical applications.

Protect your network investment with reliable day-to-day network support & prompt resolution to critical network issues. CDI has been successful in assisting customers to meet the challenge associated with innovative, cost-effective technology service delivery, CDI’s consultative approach draws on over 20 years of experience in building, supporting and managing complex enterprise computing environments.

ConTrax is not limited to Cisco SMARTnet. ConTrax is supported by a variety of vendors with whom CDI has forged strong relationships, including:
	HP
	Sun
	IBM
	ADIC
	StorageTek

Normally, such a service would pay for itself in just a matter of months, but with CDI, the cost savings are immediate – ConTrax is a complimentary service provided to customers who execute their contract renewals through CDI.

CDI is an IT infrastructure services company that lends knowledge, experience and credibility to helping companies facilitate communications and collaboration between employees, partners and customers around the world.

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