|
| “Compared to traditional VARs or IT service providers who
thrive on reactive-based services, CDI has changed the IT services
playing field by focusing on preventing the problem from happening
in the first place - dramatically improving the performance of your
IT assets and eliminating costly and unexpected IT bills.“ |
|
Overview
CDI’s Managed Service Offering is designed to assist clients in maintaining
and supporting a company's network and IT infrastructure. IT-Diagnosis,
CDI’s Managed Service Offering, powered by Silverback, was created
to remotely support client IT infrastructures, twenty-four hours a
day, 365 days a year. CDI’s offering is a flexible service that
includes monitoring and reporting, management of alerts to resolution,
preventive IT and support tasks, as well as strategic planning and
consultation in one complete package to assure the optimal performance
of your infrastructure.
IT-Diagnosis will reduce the time to detect
and resolve network, system and application problems through its 24-hour
on-line remote network monitoring and management system, and achieves
this without the use of costly agents.
Service
Benefits |
 |
Cost-saving proactive maintenance
– utilizes best practices and technologies that focus on targeting
the root cause of problems before they degrade service -- in contrast
to simply detecting a problem as it occurs.
|
|
Enhance staff productivity – CDI
experts manage IT projects for a fraction of the cost of having
these highly trained professionals on staff. Today's Microsoft
based technologies require that staff or consultative resources
have experience in NT, SQL Server, Exchange Server, Terminal Server,
IIS Server, Site Server, Proxy Server, LAN/WAN technologies, desktop
operating systems and deployment technologies. Each of these technologies
can be a career in itself |
|
Predictable costs – for a manageable
and predictable monthly fee, IT-Diagnosis allows small to mid-size companies
to leverage the same advantages and efficiencies that larger companies
have derived for years from the resources and tools they can afford
to purchase |
|
Predictable operations, reduced business
interruption – outsourcing and centralizing maintenance will shorten
time to service when there is a computer problem. Getting systems
back up and on-line as quickly as possible reduces losses due to
business interruption. Proactive system monitoring and regularly
scheduled maintenance helps to ensure that system downtime is expected
and planned for |
IT-Diagnosis
can be configured in one of three flexible service levels:
|
Silver: |
Monitoring and Alert Notification.
|
Gold: |
Monitoring, Alert Notification, and Remote Remediation. |
Platinum: |
Monitoring, Alert Notification, Remote Remediation
and Onsite remediation at reduced rates. |
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