IT Diagnosis Overview

Focus On Your Business – We Focus On Your IT!

At CDI, we know you can’t manage what you can’t measure. Our 24 x 7 monitoring, alerting and reporting service provides us with the information, data, network performance trending analysis and security vulnerability information critical to service, plan and manage your IT environment. You have invested in your IT infrastructure and rely on its performance, security and reliability. CDI’s services not only ensure you have a qualified team ready to service this critical asset but also the real time data to ensure its being done on time, when needed, using the most advanced network asset tracking and Performance monitoring.

Monitoring and Reporting

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT.
By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.

Maximize Your Return on IT Spending

Our service includes a complete asset inventory and regular health, security, and performance analysis reporting so that you can see what you have and how well those IT assets are working for you.
Our improvement recommendations will help you lower your total cost of IT, including the hidden cost of downtime, substandard performance, and lost productivity due to incompatible or out-of-date software.

Features and Benefits

24 x 7 Monitoring, Alerting & Reporting / Real Time Alerting & Monthly Reporting

Includes all systems, network devices, as well as website performance
Monthly reports provided and reviewed by CDI Solution Provider.

Web-based
Central Dashboard
Executive Summary
Website Availability
Site Performance

Asset Management / Valuable Asset-based Control

IComplete summary of hardware & software
Comprehensive detail of all hardware and software asset inventories
Up-to-date warranty status information
Identification of unauthorized software

Device
Management- Hardware/Software

Site Hardware Summary
Device Attributes
Software Asset Inventory

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Security Assurance / Reduced Risk

Baseline security scanning to detect security holes
Continuous monitoring for viruses, worms, spam ware, and other malware
Automated verification of data backup completion and identification of any failed backups

Microsoft Baseline
Security Analyzer Report
MBSA Reports
Site Alerts
Site Security

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Preventative Maintenance

Automated delivery of two preventative services
Up-to-date security patches for your desktops and servers and identification of failed or missing patches
Comprehensive server health reports for all servers

Patch Status Detail
Server Health Report

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Quarterly Business Review

Our network service program includes a Quarterly Business Review with your organization.
Prior to each QBR CDI will audit all alerts and reports generated over the preceding 90 days and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network.
These meetings are designed to help ensure we:

Are aligned with your IT business goals and address any changes as they occur; present all the reports we have captured over the past quarter - ensuring you understand its overall impact to your business.
Our QBR summary and reports include:

• Executive Summary

• Website Monitoring

• Windows Server Health

• Work Completed Summary

• Site Performance

• Patch Status Detail

• Site Health

• Server Health

• MBSA and Patch Summary

• Asset Inventory

• Device Performance

• Site Performance

• Website Performance

Review and update you on all the work completed in the last quarter and discuss project(s) in progress.
Help identify IT solutions that will address existing and future IT requirements allowing you to ultimately make informed financial decisions.